Move Sales Career Opportunities
Are you available to start 9/5 and attend training for 4 weeks Monday-Friday from 7:30-3:30?
Do you have a VERIFIABLE high school diploma or GED?
Are you available to work an 8-hour shift Monday-Friday between 6:00 AM and 6:00 PM?
Customer Care – Technical
AZ - Scottsdale
OR
Apply with

Build a Career Home Where You Excel by Helping Others While Earning Strong Compensation

Great Role for an Upbeat, Service Oriented Person

If you combine your customer service savvy with basic technical aptitude, this position offers you multiple opportunities: You must be able to attend paid training from 7 a.m. to 3:30 p.m. Monday through Friday for your first four weeks. Our next training class begins September 18, so apply today! Quick question for you - click here

You will join a leading online real estate destination that provides internet advertising, branding and lead generation solutions to real estate agents and brokers nationwide. realtor.com®, the official site of the National Association of REALTORS®, is the leading homes for sale website, offering more listings and essential real estate related information to over 55 million consumers each month. realtor.com® displays home listings from over 800 Multiple Listing Services (MLS) across the U.S., resulting in a database of over 4 million existing homes available for sale or rent. More than 90% of all listings found on realtor.com® are updated every 15 minutes. This provides consumers with the most up to date listing information and content available online. realtor.com® is operated by Move, Inc. and owned by News Corporation, one of the largest media and information services companies in the world.

The Requirements

This opportunity is well-suited to a positive, professional person who is comfortable with technology and genuinely enjoys talking to customers on the phone and finding solutions for their issues. To be a good fit for the Customer Care Representative - Technical opportunity, you should have:
  • A high school diploma or equivalent Quick question for you - click here
  • At least one year of customer service experience; this could be in call center, hospitality or retail environments
  • A professional phone manner, including patience, empathy and a knack for understanding customer needs
  • The ability to learn how to diagnose and troubleshoot software and hardware issues
  • Strong familiarity with smartphones and other handheld devices -- the ideal candidate will be the one friends turn to when they need help with their phone
  • Excellent spoken English and verbal comprehension skills
  • Enthusiasm for working in a heavy phone-based environment
You'll attend classroom training for four weeks and then train an additional two weeks on the job. After that, regular working hours will be any 8-hour shift between 6 a.m. and 6 p.m. Monday through Friday. Quick question for you - click here We'll also look to you be flexible about working holidays. Qualified candidates will be required to pass a background check.

The Role

You will join a team of 40 (and growing) Customer Care Representatives focused on supporting customers who use Top Producer®, a robust CRM tool, and a handful of ancillary apps. You'll provide telephone technical support to customers, including diagnosing and troubleshooting software (primarily) and hardware issues.

Top Producer® has broad capabilities and can be overwhelming for new users. In addition, the real estate agents who use it have different levels of comfort with technology. The majority of calls will involve resolving technical issues or coaching customers in using various features. A user may ask how to set up an action plan for a specific contact, how to use another function or report a feature that isn't working correctly. In addition, calls may cover typical customer service issues such as billing questions, account adjustments, etc.

In most cases you will help the customer log in and walk them through troubleshooting and/or coaching. Calls can last 30 to 40 minutes, and we take pride in delivering a first-call resolution rate that is world-class. Just the same, you'll rarely cover all the features and functions in a single call. More often you will get the customer up to speed with a specific function or issue, and then invite them to call back when they are ready for more.

More specifically, we'll expect you to:
  • Maintain customers' accounts and manage access to their respective products through our in-house system
  • Respond to billing inquiries and resolve customer complaints
  • Answer phones in a prompt, polite and friendly manner
  • Promote and sell various solutions and services
  • Perform administration duties as needed
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Video: Follow Up Coach, one of many features included with Top Producer, makes it easy for real estate agents to stay in touch with potential buyers.

What's in It for You

Motivating Environment
In addition to offering the wage and monthly bonus already mentioned, we hold contests and other fun activities to encourage everyone. Winners receive gift cards of varying value. You'll have a dashboard to track your daily and monthly performance stats.

Strong Benefits
We offer generous and comprehensive benefits including a variety of insurance packages, a 401(k) plan, paid time off and more. Best of all, benefits begin on the first day of the month after you are hired.

Turn a Job into a Career
You can build a long-term career at realtor.com®. You'll have the opportunity to learn and build your skills through professional development opportunities ranging from initial training and onboarding to continuous training. Once you have proven yourself a strong performer in this role, you might set your sights on a variety of career paths within our organization.

People Like Working Here
Our team thrives in a high-energy atmosphere where quality is king. Here in Scottsdale we have comfortable office space, a lunch room with vending machines and a break room with foosball and pool tables, and a gym. We work hard but also like to have fun, and host monthly events such as an Easter egg hunt, free snacks from time to time, a 4th of July BBQ, and more.

Interesting Products
We think you will enjoy supporting our products. They are innovative and interesting and truly help our customers build successful businesses for themselves. You can feel good knowing you're making a career of helping others be successful in their careers.

Pictured: Busy real estate agents use Top Producer on the go to spend less time and money . . . while landing more listings.

Keys to Success

We're seeking professional, personable, courteous, empathetic and enthusiastic individuals who share our commitment to quality. We expect that you'll take time to provide the high level of service necessary to support callers, solve problems and leave every customer satisfied with their experience. You'll need to be patient and empathetic -- even over the phone, customers should be able to "hear" your smile.

Our products and services are essential to customers' businesses, so when things go wrong it can be upsetting. When working with a customer who is upset or under stress, you will need to remain calm and focused as you help them. We'll teach you de-escalation tools, and it will be up to you to use them and deliver top-notch service as you navigate challenging calls. In addition, our top Customer Care Representatives are:
  • Proactive
  • Quality driven
  • Able to effectively speak with a range of customers and personalities
  • Team oriented
  • At work every scheduled shift
  • Able to thoroughly learn products, processes and procedures

About Us

Move, Inc. and realtor.com®

Move, Inc., operates the realtor.com® website and mobile experiences, which provide buyers, sellers and renters of homes with the information, tools and professional expertise they need to discover and create their perfect home. News Corp [Nasdaq: NASDAQ: NWS, NWSA; ASX: NWS, NWSLV] acquired Move in November 2014, and realtor.com® quickly established itself as the fastest growing online real estate service provider in the first half of 2015 as measured by comScore.

As the official website of the National Association of REALTORS, consumers know they can look to realtor.com® for the most comprehensive and accurate information anytime, anywhere. With relationships with over 800 multiple listing services (MLS), realtor.com® has more than 4 million for-sale listings, which account for more than 97 percent of all MLS-listed for sale properties. More than 90 percent of the listings are updated every 15 minutes.

Move's network of websites provides consumers with a wealth of innovative tools, including Doorsteps®, Moving.com™, SeniorHousingNet.comSM and others. Move supports real estate professionals by providing many services and solutions to grow their businesses in an increasing digital, on-demand world, including ListHub™, the nation's leading listing syndicator and centralized intelligence platform for the real estate industry; TigerLead®; Top Producer® Systems; FiveStreetSM and Reesio, as well as many complimentary services. Move is based in the heart of Silicon Valley, in Santa Clara, California.

Build a Career Home Where You Excel by Helping Others While Earning Strong Compensation

Great Role for an Upbeat, Service Oriented Person

If you combine your customer service savvy with basic technical aptitude, this position offers you multiple opportunities: You must be able to attend paid training from 7 a.m. to 3:30 p.m. Monday through Friday for your first four weeks. Our next training class begins September 18, so apply today! Quick question for you - click here

You will join a leading online real estate destination that provides internet advertising, branding and lead generation solutions to real estate agents and brokers nationwide. realtor.com®, the official site of the National Association of REALTORS®, is the leading homes for sale website, offering more listings and essential real estate related information to over 55 million consumers each month. realtor.com® displays home listings from over 800 Multiple Listing Services (MLS) across the U.S., resulting in a database of over 4 million existing homes available for sale or rent. More than 90% of all listings found on realtor.com® are updated every 15 minutes. This provides consumers with the most up to date listing information and content available online. realtor.com® is operated by Move, Inc. and owned by News Corporation, one of the largest media and information services companies in the world.

The Requirements

This opportunity is well-suited to a positive, professional person who is comfortable with technology and genuinely enjoys talking to customers on the phone and finding solutions for their issues. To be a good fit for the Customer Care Representative - Technical opportunity, you should have:
  • A high school diploma or equivalent Quick question for you - click here
  • At least one year of customer service experience; this could be in call center, hospitality or retail environments
  • A professional phone manner, including patience, empathy and a knack for understanding customer needs
  • The ability to learn how to diagnose and troubleshoot software and hardware issues
  • Strong familiarity with smartphones and other handheld devices -- the ideal candidate will be the one friends turn to when they need help with their phone
  • Excellent spoken English and verbal comprehension skills
  • Enthusiasm for working in a heavy phone-based environment
You'll attend classroom training for four weeks and then train an additional two weeks on the job. After that, regular working hours will be any 8-hour shift between 6 a.m. and 6 p.m. Monday through Friday. Quick question for you - click here We'll also look to you be flexible about working holidays. Qualified candidates will be required to pass a background check.

The Role

You will join a team of 40 (and growing) Customer Care Representatives focused on supporting customers who use Top Producer®, a robust CRM tool, and a handful of ancillary apps. You'll provide telephone technical support to customers, including diagnosing and troubleshooting software (primarily) and hardware issues.

Top Producer® has broad capabilities and can be overwhelming for new users. In addition, the real estate agents who use it have different levels of comfort with technology. The majority of calls will involve resolving technical issues or coaching customers in using various features. A user may ask how to set up an action plan for a specific contact, how to use another function or report a feature that isn't working correctly. In addition, calls may cover typical customer service issues such as billing questions, account adjustments, etc.

In most cases you will help the customer log in and walk them through troubleshooting and/or coaching. Calls can last 30 to 40 minutes, and we take pride in delivering a first-call resolution rate that is world-class. Just the same, you'll rarely cover all the features and functions in a single call. More often you will get the customer up to speed with a specific function or issue, and then invite them to call back when they are ready for more.

More specifically, we'll expect you to:
  • Maintain customers' accounts and manage access to their respective products through our in-house system
  • Respond to billing inquiries and resolve customer complaints
  • Answer phones in a prompt, polite and friendly manner
  • Promote and sell various solutions and services
  • Perform administration duties as needed
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Video: Follow Up Coach, one of many features included with Top Producer, makes it easy for real estate agents to stay in touch with potential buyers.

What's in It for You

Motivating Environment
In addition to offering the wage and monthly bonus already mentioned, we hold contests and other fun activities to encourage everyone. Winners receive gift cards of varying value. You'll have a dashboard to track your daily and monthly performance stats.

Strong Benefits
We offer generous and comprehensive benefits including a variety of insurance packages, a 401(k) plan, paid time off and more. Best of all, benefits begin on the first day of the month after you are hired.

Turn a Job into a Career
You can build a long-term career at realtor.com®. You'll have the opportunity to learn and build your skills through professional development opportunities ranging from initial training and onboarding to continuous training. Once you have proven yourself a strong performer in this role, you might set your sights on a variety of career paths within our organization.

People Like Working Here
Our team thrives in a high-energy atmosphere where quality is king. Here in Scottsdale we have comfortable office space, a lunch room with vending machines and a break room with foosball and pool tables, and a gym. We work hard but also like to have fun, and host monthly events such as an Easter egg hunt, free snacks from time to time, a 4th of July BBQ, and more.

Interesting Products
We think you will enjoy supporting our products. They are innovative and interesting and truly help our customers build successful businesses for themselves. You can feel good knowing you're making a career of helping others be successful in their careers.

Pictured: Busy real estate agents use Top Producer on the go to spend less time and money . . . while landing more listings.

Keys to Success

We're seeking professional, personable, courteous, empathetic and enthusiastic individuals who share our commitment to quality. We expect that you'll take time to provide the high level of service necessary to support callers, solve problems and leave every customer satisfied with their experience. You'll need to be patient and empathetic -- even over the phone, customers should be able to "hear" your smile.

Our products and services are essential to customers' businesses, so when things go wrong it can be upsetting. When working with a customer who is upset or under stress, you will need to remain calm and focused as you help them. We'll teach you de-escalation tools, and it will be up to you to use them and deliver top-notch service as you navigate challenging calls. In addition, our top Customer Care Representatives are:
  • Proactive
  • Quality driven
  • Able to effectively speak with a range of customers and personalities
  • Team oriented
  • At work every scheduled shift
  • Able to thoroughly learn products, processes and procedures

About Us

Move, Inc. and realtor.com®

Move, Inc., operates the realtor.com® website and mobile experiences, which provide buyers, sellers and renters of homes with the information, tools and professional expertise they need to discover and create their perfect home. News Corp [Nasdaq: NASDAQ: NWS, NWSA; ASX: NWS, NWSLV] acquired Move in November 2014, and realtor.com® quickly established itself as the fastest growing online real estate service provider in the first half of 2015 as measured by comScore.

As the official website of the National Association of REALTORS, consumers know they can look to realtor.com® for the most comprehensive and accurate information anytime, anywhere. With relationships with over 800 multiple listing services (MLS), realtor.com® has more than 4 million for-sale listings, which account for more than 97 percent of all MLS-listed for sale properties. More than 90 percent of the listings are updated every 15 minutes.

Move's network of websites provides consumers with a wealth of innovative tools, including Doorsteps®, Moving.com™, SeniorHousingNet.comSM and others. Move supports real estate professionals by providing many services and solutions to grow their businesses in an increasing digital, on-demand world, including ListHub™, the nation's leading listing syndicator and centralized intelligence platform for the real estate industry; TigerLead®; Top Producer® Systems; FiveStreetSM and Reesio, as well as many complimentary services. Move is based in the heart of Silicon Valley, in Santa Clara, California.
Move Sales is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
OR
Apply with