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Call Center Representative - Customer Care
AZ - Scottsdale
Spotlight Your Customer Service Talent as You Support Realtor.com® Products & Service Via Inbound Customer Calls
Great Role for an Upbeat, Service Oriented Individual Who Takes Pride in Helping Others -- No Call Center Experience Required
If you have a knack for service and the disposition and interpersonal skills to work with a wide range of personalities and callers, this is your opportunity to take ownership of a customer service position where you can spotlight your talent, make a positive impact and grow your skills and responsibilities.
As Call Center Representative, you will take incoming calls from professional real estate agents and brokers utilizing one of the largest real estate websites in the world, realtor.com
® , and our products and services. Consider some of the advantages of joining our team. You will:
- Receive the tools and knowledge you need to succeed via three weeks of paid training
- Solidify your knowledge after your initial training by working closely with a mentor
- Earn the income you deserve via a competitive wage and monthly bonus incentive up to $400!
- Earn a strong benefits package, including medical, dental and vision insurances, a 401(k) plan and paid time off, including vacation and holidays.
- Enjoy a Monday through Friday work schedule -- no weekends, evenings or holidays.
- Prove yourself and you can advance and be cross-trained to work on one of our specialty customer service teams.
We're seeking professional, personable, courteous, empathetic and enthusiastic individuals to work in our Scottsdale call center. We are heavily focused on quality! We expect that you'll take the time needed to provide the high level of service necessary to support callers, solve problems and leave every customer satisfied with their experience. You
must be able to attend training from 8 a.m. to 4:30 p.m. Monday through Friday for your first three weeks. After training, you will be assigned a regular 8 1/2 hour shift, Monday through Friday between the hours of 6 a.m. and 6 p.m.
Quick question for you - click here
Our next training class begins in December, so apply today!
Quick question for you - click here
You will join a leading online real estate destination that provides internet advertising, branding and lead generation solutions to real estate agents and brokers nationwide. Realtor.com
®, the official site of the National Association of REALTORS
®, is the leading homes for sale website, offering more listings and essential real estate related information to over 55 million consumers each month. Realtor.com
® displays home listings from over 800 Multiple Listing Services (MLS) across the U.S., resulting in a database of over 4 million existing homes available for sale or rent. More than 90% of all listings found on realtor.com
® are updated every 15 minutes. This provides consumers with the most up to date listing information and content available online. Realtor.com
® is operated by Move, Inc. and owned by News Corporation, one of the largest media and information services companies in the world.
Video: Move company overview.
The Requirements
To be a strong fit for the role of Call Center Representative, you will have:
- At least 1 year of customer service experience (retail, food service industry, hospitality, etc.); call center experience is a plus
- A high school diploma or equivalent Quick question for you - click here
- Solid computer skills including:
- Working knowledge of Windows-based programs, Microsoft Office Suite applications, email programs such as Gmail, Internet browsers such as Chrome, and Instant Messenger
- Understanding of Internet navigation and tools
- Ability to multitask and navigate between multiple windows
- Strong typing skills for note taking, data entry and correspondence
- Ability to work in a heavy phone-based environment
- A strong work ethic including an excellent attendance track record; dependability
- Outstanding communication skills, verbal, written and listening
- Strong phone skills including a professional, helpful presence
- Excellent problem-solving and de-escalation ability
- The ability to work independently and as a strong team member
The Role
Role Overview
Reporting to a Supervisor and joining a team of approximately 100 inbound Call Center Representatives, you will be responsible for providing outstanding customer service in a high volume call center. You will answer incoming calls from real estate professionals -- agents and brokers -- seeking information or assistance with our products. Each call will be different. You will help with everything from troubleshooting products & services to answering focused questions and general inquiries to billing assistance and more.
Role Details
The call center is very busy and calls come in one after another. When you are finished with one customer, you will move on to the next, giving each the focused attention and level of service that you'd expect as a professional calling in. Your mission is to provide the service or solution that each customer needs, creating an outstanding customer experience while also providing accurate and appropriate information and solutions for each unique situation. You'll assist with dashboards/control panel inquiries, check on MLS listings, help with passwords and a plethora of other information. In most cases, you will be able to manage the call yourself. However, there will be times with a call needs to be escalated to one of our specialty teams or a supervisor. You will determine when escalation is required to meet the customer's needs.
Each day you will:
- Work extensively on the phone, taking calls throughout the day
- Support customer questions, technical, billing, etc. via phone
- Assist our customers in troubleshooting realtor.com® and other software products and services offered by Move™
- Perform data entry into proprietary databases
Note: This description is intended to provide you a general overview of the position and is not a comprehensive list of duties and responsibilities.
More Good Reasons
Competitive compensation
In addition to a competitive wage, you will have the opportunity to earn a monthly bonus based on your performance metrics, such as quality measures, efficiency and resolution, etc. In addition, we have contests and motivational activities such as our Top Dog Contest or Star Award. Winners receive gift cards of varying value. You will always know how you're doing because as you'll have a dashboard where you can check your daily and monthly stats.
Strong Benefits
We offer generous and comprehensive benefits including a variety of insurance packages, a 401(k) plan, paid time off and more. Best of all, benefits begin on the first day of the month after you are hired. We value our employees and understand that they can’t wait 90 days for coverage!
Turn a Job into a Career
With realtor.com® you can build a long-term career. You will have the opportunity to learn and build your skills through professional development opportunities ranging from initial training and onboarding to continuous training as you advance. For example, if you prove yourself an outstanding call center representative you may be given the opportunity to cross train for one of our specialty teams. Teams include email focused service, setup, collections, tech support and others. From there you could step up to a lead then supervisor role or follow another path of advancement such as inside sales. There are ample opportunities for our proven performers.
People Like Working Here
Our team thrives in a high-energy atmosphere where quality is king. We offer excellent training and support to our Call Center Reps in an effort to help everyone be as successful as they can be. In our Scottsdale location, we have comfortable office space, lunch room with vending machines and a break room with foosball, pool table and a gym. You can choose a schedule with either a 1/2 hour or hour lunch, depending upon your desire. We also do fun things each month from free snacks now and then to an Easter egg hunt, 4th of July BBQ and more. We work hard but also like to have fun.
Interesting Products
We think you will enjoy supporting our products. They are innovative and interesting and truly help our customers build successful businesses for themselves. You can feel good knowing you're helping someone else succeed in their career.
Video: Actress Elizabeth Banks helps potential buyers clarify the home buying process in a fun and informative video series on realtor.com®.
Keys to Success
We are looking for people who are passionate about service and have a personable and upbeat personality while also being professional and empathetic when customers call in with an issue. We have several new products, and when new products are rolled out, customers tend to need more help. Our products and services are essential to their businesses, so when things go wrong it can be upsetting. When customers who are upset or facing stress call in, you will remain calm and focused as you help them. We’ll teach you de-escalation tools, and it will be up to you to use them and deliver top-notch service as you navigate challenging calls. In addition, our top Call Center Representatives are:
- Proactive
- Quality driven
- Able to effectively speak with a range of customers and personalities
- Team oriented
- At work every scheduled shift
- Able to thoroughly learn products, processes and procedures
About Realtor.com®
Move, Inc. and Realtor.com®
Move, Inc., operates the realtor.com
® website and mobile experiences, which provide buyers, sellers and renters of homes with the information, tools and professional expertise they need to discover and create their perfect home. News Corp [Nasdaq: NASDAQ: NWS, NWSA; ASX: NWS, NWSLV] acquired Move in November 2014, and realtor.com
® quickly established itself as the fastest growing online real estate service provider in the first half of 2015 as measured by comScore.
As the official website of the National Association of REALTORS, consumers know they can look to realtor.com
® for the most comprehensive and accurate information anytime, anywhere. With relationships with over 800 multiple listing services (MLS), realtor.com
® has more than 4 million for-sale listings, which account for more than 97 percent of all MLS-listed for sale properties. More than 90 percent of the listings are updated every 15 minutes.
Move’s network of websites provide consumers with a wealth of innovative tools, including Doorsteps
®, Moving.com™, SeniorHousingNet.com
SM and others. Move supports real estate professionals by providing many services and solutions to grow their businesses in an increasing digital, on-demand world, including ListHub™, the nation’s leading listing syndicator and centralized intelligence platform for the real estate industry; TigerLead
®; Top Producer
® Systems; FiveStreet
SM and Reesio, as well as many complimentary services. Move is based in the heart of Silicon Valley – in Santa Clara, California
Spotlight Your Customer Service Talent as You Support Realtor.com® Products & Service Via Inbound Customer Calls
Great Role for an Upbeat, Service Oriented Individual Who Takes Pride in Helping Others -- No Call Center Experience Required
If you have a knack for service and the disposition and interpersonal skills to work with a wide range of personalities and callers, this is your opportunity to take ownership of a customer service position where you can spotlight your talent, make a positive impact and grow your skills and responsibilities.
As Call Center Representative, you will take incoming calls from professional real estate agents and brokers utilizing one of the largest real estate websites in the world, realtor.com
® , and our products and services. Consider some of the advantages of joining our team. You will:
- Receive the tools and knowledge you need to succeed via three weeks of paid training
- Solidify your knowledge after your initial training by working closely with a mentor
- Earn the income you deserve via a competitive wage and monthly bonus incentive up to $400!
- Earn a strong benefits package, including medical, dental and vision insurances, a 401(k) plan and paid time off, including vacation and holidays.
- Enjoy a Monday through Friday work schedule -- no weekends, evenings or holidays.
- Prove yourself and you can advance and be cross-trained to work on one of our specialty customer service teams.
We're seeking professional, personable, courteous, empathetic and enthusiastic individuals to work in our Scottsdale call center. We are heavily focused on quality! We expect that you'll take the time needed to provide the high level of service necessary to support callers, solve problems and leave every customer satisfied with their experience. You
must be able to attend training from 8 a.m. to 4:30 p.m. Monday through Friday for your first three weeks. After training, you will be assigned a regular 8 1/2 hour shift, Monday through Friday between the hours of 6 a.m. and 6 p.m.
Quick question for you - click here Our next training class begins in December, so apply today!
Quick question for you - click here
You will join a leading online real estate destination that provides internet advertising, branding and lead generation solutions to real estate agents and brokers nationwide. Realtor.com
®, the official site of the National Association of REALTORS
®, is the leading homes for sale website, offering more listings and essential real estate related information to over 55 million consumers each month. Realtor.com
® displays home listings from over 800 Multiple Listing Services (MLS) across the U.S., resulting in a database of over 4 million existing homes available for sale or rent. More than 90% of all listings found on realtor.com
® are updated every 15 minutes. This provides consumers with the most up to date listing information and content available online. Realtor.com
® is operated by Move, Inc. and owned by News Corporation, one of the largest media and information services companies in the world.
Video: Move company overview.
The Requirements
To be a strong fit for the role of Call Center Representative, you will have:
- At least 1 year of customer service experience (retail, food service industry, hospitality, etc.); call center experience is a plus
- A high school diploma or equivalent Quick question for you - click here
- Solid computer skills including:
- Working knowledge of Windows-based programs, Microsoft Office Suite applications, email programs such as Gmail, Internet browsers such as Chrome, and Instant Messenger
- Understanding of Internet navigation and tools
- Ability to multitask and navigate between multiple windows
- Strong typing skills for note taking, data entry and correspondence
- Ability to work in a heavy phone-based environment
- A strong work ethic including an excellent attendance track record; dependability
- Outstanding communication skills, verbal, written and listening
- Strong phone skills including a professional, helpful presence
- Excellent problem-solving and de-escalation ability
- The ability to work independently and as a strong team member
The Role
Role Overview
Reporting to a Supervisor and joining a team of approximately 100 inbound Call Center Representatives, you will be responsible for providing outstanding customer service in a high volume call center. You will answer incoming calls from real estate professionals -- agents and brokers -- seeking information or assistance with our products. Each call will be different. You will help with everything from troubleshooting products & services to answering focused questions and general inquiries to billing assistance and more.
Role Details
The call center is very busy and calls come in one after another. When you are finished with one customer, you will move on to the next, giving each the focused attention and level of service that you'd expect as a professional calling in. Your mission is to provide the service or solution that each customer needs, creating an outstanding customer experience while also providing accurate and appropriate information and solutions for each unique situation. You'll assist with dashboards/control panel inquiries, check on MLS listings, help with passwords and a plethora of other information. In most cases, you will be able to manage the call yourself. However, there will be times with a call needs to be escalated to one of our specialty teams or a supervisor. You will determine when escalation is required to meet the customer's needs.
Each day you will:
- Work extensively on the phone, taking calls throughout the day
- Support customer questions, technical, billing, etc. via phone
- Assist our customers in troubleshooting realtor.com® and other software products and services offered by Move™
- Perform data entry into proprietary databases
Note: This description is intended to provide you a general overview of the position and is not a comprehensive list of duties and responsibilities.
More Good Reasons
Competitive compensation
In addition to a competitive wage, you will have the opportunity to earn a monthly bonus based on your performance metrics, such as quality measures, efficiency and resolution, etc. In addition, we have contests and motivational activities such as our Top Dog Contest or Star Award. Winners receive gift cards of varying value. You will always know how you're doing because as you'll have a dashboard where you can check your daily and monthly stats.
Strong Benefits
We offer generous and comprehensive benefits including a variety of insurance packages, a 401(k) plan, paid time off and more. Best of all, benefits begin on the first day of the month after you are hired. We value our employees and understand that they can’t wait 90 days for coverage!
Turn a Job into a Career
With realtor.com® you can build a long-term career. You will have the opportunity to learn and build your skills through professional development opportunities ranging from initial training and onboarding to continuous training as you advance. For example, if you prove yourself an outstanding call center representative you may be given the opportunity to cross train for one of our specialty teams. Teams include email focused service, setup, collections, tech support and others. From there you could step up to a lead then supervisor role or follow another path of advancement such as inside sales. There are ample opportunities for our proven performers.
People Like Working Here
Our team thrives in a high-energy atmosphere where quality is king. We offer excellent training and support to our Call Center Reps in an effort to help everyone be as successful as they can be. In our Scottsdale location, we have comfortable office space, lunch room with vending machines and a break room with foosball, pool table and a gym. You can choose a schedule with either a 1/2 hour or hour lunch, depending upon your desire. We also do fun things each month from free snacks now and then to an Easter egg hunt, 4th of July BBQ and more. We work hard but also like to have fun.
Interesting Products
We think you will enjoy supporting our products. They are innovative and interesting and truly help our customers build successful businesses for themselves. You can feel good knowing you're helping someone else succeed in their career.
Video: Actress Elizabeth Banks helps potential buyers clarify the home buying process in a fun and informative video series on realtor.com®.
Keys to Success
We are looking for people who are passionate about service and have a personable and upbeat personality while also being professional and empathetic when customers call in with an issue. We have several new products, and when new products are rolled out, customers tend to need more help. Our products and services are essential to their businesses, so when things go wrong it can be upsetting. When customers who are upset or facing stress call in, you will remain calm and focused as you help them. We’ll teach you de-escalation tools, and it will be up to you to use them and deliver top-notch service as you navigate challenging calls. In addition, our top Call Center Representatives are:
- Proactive
- Quality driven
- Able to effectively speak with a range of customers and personalities
- Team oriented
- At work every scheduled shift
- Able to thoroughly learn products, processes and procedures
About Realtor.com®
Move, Inc. and Realtor.com®
Move, Inc., operates the realtor.com
® website and mobile experiences, which provide buyers, sellers and renters of homes with the information, tools and professional expertise they need to discover and create their perfect home. News Corp [Nasdaq: NASDAQ: NWS, NWSA; ASX: NWS, NWSLV] acquired Move in November 2014, and realtor.com
® quickly established itself as the fastest growing online real estate service provider in the first half of 2015 as measured by comScore.
As the official website of the National Association of REALTORS, consumers know they can look to realtor.com
® for the most comprehensive and accurate information anytime, anywhere. With relationships with over 800 multiple listing services (MLS), realtor.com
® has more than 4 million for-sale listings, which account for more than 97 percent of all MLS-listed for sale properties. More than 90 percent of the listings are updated every 15 minutes.
Move’s network of websites provide consumers with a wealth of innovative tools, including Doorsteps
®, Moving.com™, SeniorHousingNet.com
SM and others. Move supports real estate professionals by providing many services and solutions to grow their businesses in an increasing digital, on-demand world, including ListHub™, the nation’s leading listing syndicator and centralized intelligence platform for the real estate industry; TigerLead
®; Top Producer
® Systems; FiveStreet
SM and Reesio, as well as many complimentary services. Move is based in the heart of Silicon Valley – in Santa Clara, California
